Most Frequently Asked Questions – Shipping & Delivery

How much delivery costs do I have to pay?

For each order over $39.- we do not calculate any delivery costs. Even for rural delivery areas.
For orders under $39.- we calculate a fixed rate of $4,95.- including the rural delivery areas

How do I track my order?

You can see how your order is tracking by simply logging into your My Account section. Once your order has been shipped from our warehouse we also send you an email that includes a tracking number.

You can also track your order by going to the NZ Post or Pass the Parcel website and enter your tracking number.

Do I need to be home to sign for my delivery?

During the checkout process, you will be asked for any special notes you wish to tell the courier. If you want your package left around the corner of the garage by the laundry door, just put this in there and our courier driver will do his best to follow your instructions.

When can I expect my delivery?

We aim to have 99.9% of our products in stock to make our deliveries as quick as possible. Items that are in stock are dispatched within 24 hours providing we received your order before 3:00 pm Monday to Friday. Most items are delivered within 48 hours in the North Island. This may stretch out to 72 hours for the South Island.

If you have any issues with deliveries please don’t hesitate to contact us.