Frequently Asked Questions (FAQ) – My Account

FAQ questions answered:

How do I create an account?

It’s totally free to create an account on
It will also speed up your shopping experience allowing you to:

  • Track delivery of your order in My Account
  • Subscribe to our newsletters with our best deals
  • View your order history online

What do I do if I forget my password?

It happens to everyone. If you have forgotten your password enter your email address here and we will send you an email with a link in it which will allow you to create a new one.

How do I change my email address or password?

You can change your email address simply logging in and clicking My Account and then Edit Account. Keeping your details up to date helps orders be delivered smoothly.

How do I add in another address if I want something shipped to a different address than my own?

You can edit your shipping address book by logging in, clicking My Account and then Address. You can also add or modify an address during the checkout process.


Please do not hesitate to contact us if you have any other question about our services, safety or products.